Where can I find my Customer Portal?
URL for logging in to the Customer Portal: https://YOUR_DOMAIN_NAME/portal
If you choose the Portal as the default page under Config → Main → Preferences, Splynx can automatically redirect users to this page.
Additionally, you can configure the Customer Portal according to your preferences and company needs in Config → Main → Portal.
Why were the complex voice prefixes removed?
We opt for productivity by eliminating the complex prefixes.
Complex prefixes like {x} (one digit from 0 to 9), {.} (one or more any characters), {n} (one digit from 2 to 9) etc. should be changed to the new pattern:
- 260{!} Any phone number started from 260
Why were my invoices not sent to customers?
If the sending of emails is already configured correctly and working, the next step is to configure the sending of invoices. This can be done under Config → Finance → Notifications
To enable auto-sending and configure templates, days, and time, you need to go to the Invoices section.
I noticed that under the Billing section for each customer, there's a note that says 'Next block: Disabled in config.' Can you tell me how I can enable it?
Ensure that the "Billing Enabled" toggle is on. To do this, go to the billing settings of the specific client.
Additionally, make sure this toggle is also enabled in the global settings of the Finance module by going to Config → Finance → Settings.
If necessary, you can update this setting for all existing users by clicking the Update existing users button.
Is it possible for a ticket to be created automatically when a customer emails a certain email address? Or can tickets only be created manually?
Yes, the system allows you to create tickets automatically from incoming emails.
The following article provides guidance on configuring your Inboxes correctly: Inboxes
When attempting to access the ACS UI, I am receiving a "403 Forbidden" error message. What could be causing this issue?
To ensure seamless access to your Splynx instance's UI, make sure that the IP address you use to visit the instance is specified in the UI Allow List under Config → TR-069:
After receiving such an error, you can check the following logfile via CLI to quickly determine from which IP address you were trying to visit the UI: /var/www/splynx/logs/nginx/genieacs-ui-error.log
How can I debug issues with provisioning or specific device ACS processing?
The main and most informative log on ACS processing is located at /var/www/splynx/logs/nginx/genieacs/genieacs-cmwp-access.log. You can also access this log via the Splynx admin web panel by navigating to Administration → Logs → genieacs/genieacs-cwmp-access.
What is the recommended value for the "Periodic Inform Interval"?
In general, we suggest not using values less than 300 seconds. However, this also depends on the number of devices connected to the ACS server. Having a large number of devices and setting the refresh interval too low may increase the CPU load on your Splynx server drastically.
When connecting a device to an ACS server using CWMP, is it preferable to use an HTTP or HTTPS URL?
HTTP connection will work more quickly, but the data sent and received by the device will not be encrypted. On the other hand, HTTPS data is encrypted, but it will work more slowly, and some devices may fail to connect due to their inability to verify the validity of your SSL certificate.
For CWMP connections established over a secure VPN tunnel or private network, it is best to use the HTTP protocol. However, when data is sent over the Internet, it is recommended to use HTTPS.
How can I provision a device after it has been reset?
To provision a device after it has been reset, you need to ensure two things:
- The device must be capable of establishing a network connection to the ACS server;
- The device must have TR-069 client settings configured to initiate a CWMP connection and enable provisioning.
When it comes to connecting to an ACS server, many home routers have their DHCP client enabled on the WAN interface by default after a configuration reset.
As for TR-069 client settings, it depends on each specific vendor whether you can have these settings pre-set in firmware or if there is an ability to set these settings over the network.
Where can I find Splynx API documentation?
Splynx API documentation is available via the link https://splynx.docs.apiary.io/#
How can I create an add-on via API?
You can find the main steps via the link https://bitbucket.org/splynx/splynx-addon-howto/src/master/
In addition, there are links to some public add-ons that can serve as examples for you.
How can I use Postman for API calls?
You can find the documentation via the link https://wiki.splynx.com/en/4_1/administration/information/api_documentation
There are detailed Authentication examples and some base API calls.