¶ Overview
The Email logs table shows a list of emails that have been sent from the system. The list can be filtered by a specified period of time, the type of messages or the status of the messages. The table contains information about the email id, email address of the recipient, the type of message and the status of the each message (new, sending, sent, error, expired, attachment error), the added time, sent time, customer id and details of the message.
¶ Filter
At the top-right corner of the table is located a filter which can be set to display specific emails. You can filter the list of emails by a specific Period of time, Type of message (e.g. customer message, ticket notification, reminder for lead, mention notification etc.) and by the Status (new, sending, sent, error, Expired, attachment error).
¶ Details
You can also view the message by clicking on the View 
icon in the Details column.
¶ Splynx Email sending flow
Whenever an email message is to be sent from Splynx to a customer or lead, the system adds it to the mail pool.
Statuses of messages:
- New - email is new and is just added to the send queue;
- Sending - system is actively attempting to send an email;
- Sent - system has successfully sent an outgoing email;
- Error - system has tried to send an email, but error has occurred. System will try to re-send the message until its Expired;
- Attachment error - system has tried to send an email, but an error occurred with an email message that contained an attached file(s);
- Expired - email was not sent and expired (Expiration period can be configured in the
Config → Main → Email: Email Config).
Email message sending flow itself can be described as follows:
Email is queried for sending → New → Sending → Sent/Error → Expired (depending on the outcome)
Outgoing mail (SMTP) processing logfile is written to
Administration → Files → mail.logor via CLI:/var/www/splynx/logs/cron/mail.log
¶ Expire all pending emails
Sometimes, when email sending is disabled in the configuration, there may be unsent emails remaining. When you enable email sending, these unsent emails can become irrelevant. To prevent them from being sent, you can click the Expire all pending emails button. This action will mark them as expired, and they will not be sent.
