Dashboard is the main control page in Splynx. It allows you to check financial and customer statistics daily. From the dashboard, you can monitor system performance and promptly access information about the health of your network devices and the status of other modules.
At the top of the live dashboard, you will find blocks that provide summarized information about the following:
Click on the desired block to access a more detailed list of the data presented in these blocks. This action lets you quickly navigate to the complete list of necessary information.
The Shortcuts feature provides access to everyday actions.
The available are actions depend on the account's role and its permissions.
You can use this menu to turn the desired items on or off or change their order.
When you install at least one add-on on the system, its item will become accessible in the Edit Shortcuts menu.
The Live dashboard is divided into six main parts:
System status - displays information on free memory, the timestamp of the previous database backup, the timestamp of the last remote backup, and more.
Customers - represents statistics regarding new customers, active customers, those currently online, customers online today, and blocked customers, among others.
Networking - provides a concise overview, including the number of routers, IPv4 networks, monitoring details, and both public and private addresses.
Finance - features a convenient table with statistics for unpaid and paid transactions, debit transactions, and payments for the current and previous months.
Leads - the total count of all leads, quotes, and deals in the system.
Tickets - a quick list of tickets grouped by their respective status.
The navigation sidebar on the left side has the following modules:
Customers - the configurable list of all customers in the system;
Leads - the configurable list of all leads in the system;
Tickets - the ticketing system and the place of support communication;
Finance - all aspects related to your finance;
Messages - the support communication system for all your customers;
Networking - the networking management platform;
Scheduling - the To Do list for your technical staff;
Inventory - the physical devices and the equipment are managed here;
Voice - the voice rates and CDR processing management;
Tariff Plans - the list of all your services and products in the system;
Administration - the administrative page of your Splynx server;
Config - the place where all settings for each module are located.
Icon | Description |
---|---|
the recommended and additional steps for successful deployment. | |
Quick addition |
the following actions are available: Add customer , Add lead , Add ticket , Add task , Add internet tariff plan . |
Search |
the global search of Splynx. |
Help and Support |
create a new ticket for Splynx support. |
Documentation |
opens the documentation in the sidebar. Each article can be opened in a new window. In addition, you can search for the guide you need by keywords. |
Notifications |
a list of recent notifications. |
Must-have information and tutorials simplify system deployment for new users.
If you are on a Splynx page other than Dashboard, you can easily perform actions such as Add customer
, Add lead
, Add ticket
, Add task
, or Add internet tariff plan
by clicking the quick action icon.
The action is used to create a ticket for the Splynx support team. Please use this option only when it's strictly necessary and after examining the related documentation.
It provides instant access to the appropriate documentation in the Splynx window. Depending on which page you are on, the necessary manual will be opened on the right sidebar after clicking on the icon or pressing the d
hotkey at any time. The manual can be opened in a separate tab of the web browser, and you can navigate to the Table of contents
of the complete documentation or search for the necessary guide as well.
The list of recent events in Splynx, e.g., a new ticket was received.
In the upper right corner of the page, the ACCOUNT menu is located with the following modules:
Profile - the profile page of the administrator currently logged into the system;
Logout
- the option to logout from the system
Some processes may fail if your hard drive is slow. Our system will automatically assess the performance of your hard drive. If it detects slowness, you will receive the following notification on your Dashboard:
NOTICE: Hard Drive Attention Needed
Slow drive speeds have been detected on the server. This could be due to a faulty drive or traditional hard disk drive. A solid-state drive (SSD) is required to meet minimum requirements. An NVMe is recommended for optimal performance. Failure to attend to this may result in decreased performance, slow response times, and system instability. Our support team is available to assist should any data migration be required. Please upgrade as soon as possible.
Enjoy working with Splynx!