This is the home of your voice services you will provide to your customers.
Why use Voice plans in Splynx?
We can provide two main reasons using Splynx for voice plans:
To configure a voice plan, navigate to Tariff plans → Voice and click on
Add plan button at the top right of the page:
You will be redirected to the add plan page where you can create a new voice plan by filling in the following parameters:
To be able to set your VAT percentage amount, you need first add it in Config → Finance → Taxes. Then you can select it in the VAT field. For more information see Taxes.
If the customer is on this tariff plan and the Portal configuration permits plan changes, they can select any plan from the dropdown list to switch to.
Show tariff on Customer portal - enable this option to make the tariff appear for ordering by customers;
Available locations - select available locations;
Customer category - select the customer category (Individual, Business or All);
Customer labels - select labels if you want this tariff to be available only for customers with the selected labels. Labels allow you to manage efficiently the availability of services for ordering on Customer portal.
Once the voice plan has been created, it is possible to edit or delete it with the icons found in the actions column of the voice plans list: or .
It is also possible to view a statistical graph of traffic for this plan with the use of the graph icon in the Actions column. This button will present you with the following window:
The graph can be filtered to display statistical data by hour, day, week, month or year:
Alternatively, this data can be presented in a table format and filtered by a specific period of time:
The Change plan icon can be used to change the plan in a mass action for all customers subscribed to this plan. Please follow the link below for more information: Change plan.
Like all tables in Splynx, you can modify the appearance of content to be displayed and export the table into Excel, CSV or PDF formats. You can also choose to copy or print the table:
After creating a voice plan, you can assign it now as a service to a customer. For this, navigate to Customers → List, select the specific customer, open their Services tab and click on
Add service button at the top right of the page:
A window will appear to create the service, where you need to select a plan from the drop-down list and specify the data in the fields provided for the service:
Once you have completed the service data form and added it, it will appear in the service table of the customer:
In the list of voice plans, under the actions column, there is the following icon: .
This icon refers to the rates and prices of voice services according to preconfigured/loaded rates tables for CDR's.
For more information about voice CDR processing, please click here.
Another option is updating the name and price of a plan. Sometimes a business needs to increase/decrease price for plans or change the description, and in Splynx you can do it by clicking on Edit next to the tariff plan. The following window will open with the additional toggles under the description and price fields:
If you need to change Service description or/and Price but you do not want to overwrite the changes (if any) in description and price made in customer services subscribed to this tariff plan, enable Update description in existing services (meaning if they are the same). If the description and price are not the same, they will remain unchanged for such services.
In case you need to change Service description or/and Price even for all services subscribed to this tariff plan, enable Force description/price update, if the service description/price is not the same. Please be careful with this option because all the previous changes made in services subscribed to this tariff plan will be overwritten!