Here, you can create new internet plans and configure them. You can specify search parameters like Partner or display plans with different visibility statuses. To create a new internet plan, navigate to Tariff Plans → Internet, and click the Add plan
button at the top right of the page.
You will be redirected to the Add Plan page, where yu should specify the techincal plan parameters:
Here is a description of all available options:
Title - the name of the plan displayed in the list;
Enabled - enable/disable this plan. If disabled - you won't be able to create a service with this plan. Previously created services will be active;
Service description - the service description (under the customer's internet services list);
Price - the price of the service;
Partners - choose partners who will be able to use this plan;
VAT Included - select whether the plan's price includes VAT or not;
VAT - the percentage of the tax;
To be able to set your VAT percentage amount, you need first add it in Config → Finance → Taxes. Then, you can select it in the VAT field. For more information, see Taxes.
Download speed (Kbps) - the download speed limit of the internet plan;
Upload speed (Kbps) - the upload speed limit of the internet plan.
Values of Download and Upload speeds are MIR (Maximum Information Rate) – best-case scenario, maximum data rate available for flow, if there is any free part of bandwidth;
Guaranteed speed - the percentage we guarantee for the end-user. It depends on the setup, but it is recommended to select always None. This is the CIR (Committed Information Rate) – In the worst-case scenario, traffic will flow at this rate regardless of other traffic flows at any given time; the bandwidth should not fall below this committed rate;
Priority - the priority of the plan's IP packets. Options are Low, Normal, and High. IP packets of customers subscribed to a plan with a High priority will be forwarded first in case of traffic congestion. Values are 1 (high), 4 (normal), and 8 (low);
Aggregation - how many users will share the speed of the plan;
Burst - the maximum burst speed allowed. Options are fixed/relative.
Burst threshold - the percentage at which burst speeds are enabled/disabled;
Burst Time - the time used in the calculation of Burst values.
Tariff plans available in the customer portal for changing services - the list of other tariff plans available for changing from the current tariff in the customer's portal. For more information, please read the following tutorial: My Services;
If the customer is on this tariff plan and the Portal configuration permits plan changes, they can select any plan from the dropdown list to switch to.
Types of billing - the types of billing the plan will be available to;
Prepaid (custom) period - by default, it is set to monthly, and customers will be charged for a month, but it is possible to select "Days amount" which will cause another field to appear: "Custom period (days)" - this will allow you to set a custom period in days. (7 days (week), 10 days, etc, up to 365 days);
Exclude traffic classes from accounting - choose any traffic classes that should be excluded from accounting. Read Traffic class for more information;
Available when register by social network - if the option is enabled, you can select this tariff plan when registering in Splynx using the Social Registration add-on.
You can make the tariff available for ordering on the Customer portal.
Show tariff on Customer portal - enable this option to make the tariff appear for ordering by customers;
Available locations - select available locations;
Customer category - select the customer category (Individual, Business, or All);
Customer labels - Select labels if you want this tariff to be available only to customers with the selected labels. Labels allow you to manage efficiently the availability of services for ordering on the Customer portal.
You can automatically create transaction categories for the respective tariff plan.
To learn more, please read Transaction categories (Load categories from tariffs)
To learn more, please read Labels and Order new products.
Once the internet plan has been created, it is possible to configure CAP or FUP rules, see plan usage graphs, and change the plan for all services:
Viewing a statistical graph of traffic for this plan is possible by clicking on the graph icon in the Actions column. Then the following window appears:
Alternatively, this data can be presented in a table format and can be filtered by a specific period:
The Change plan icon can change the plan in mass action for all customers subscribed to this plan. Please follow the link for more information:
Tariff Change
It is possible to export a current view of the plans list and select some additional columns to be displayed:
To select some new fields for displaying, enable them with a toggle and save the changes:
Now, when a new plan is created, you can add some internet services for customers. Please use this guide as a reference.
Reports based on plan statistics can be found under Administration → Reports.
Another option is updating the name and price of a plan. From time to time, a business has to increase/decrease the price for plans or change the description, and in Splynx, you can do it by clicking on Edit next to the tariff plan. The following window will open with the additional toggles under the description and price fields:
If you need to change the Service description and/or Price and you want to overwrite the changes (if any) in the description and price within customer services subscribed to this tariff plan, enable Update description in existing services (meaning if they are the same - change). If the description and price are not the same, they will remain unchanged for such services.
If you need to change the Service description or/and Price for all services subscribed to this tariff plan, enable Force description/price update, if the service description/price is not the same. Please be careful with this option, as all content in services subscribed to this tariff plan will be overwritten!