¶ Customer Portal
¶ Overview
The Customer Portal gives customers private access to their account — including services, statistics, billing, and financial documents. Customers can also view their profile, documents (contracts and financial records), messages, and support tickets.
You can configure the Customer Portal to match your preferences and company needs in Config → Main → Portal.
Suggested read: Customer Portal configuration.
¶ Sections
¶ How Customer Portal can be opened by the admin
You will be able to open the Portal with your Splynx URL + 'portal'
For example:
- in case of HTTP: http://10.10.10.10/portal
- in case of HTTPS: https://your.splynx.domain/portal
Another way to open the Portal is from the Customer’s Information tab — click the Login as customer button in the Actions menu:
The system will open the customer's Portal in a new window.
¶ How to reset the password
To reset your password, click the Forgot your password? link:
Then enter your email address or username, and the code from the CAPTCHA. If you need a different code, click New code. When you're finished, click the Send reset link button. Splynx sends a reset link to your email address.
